No. They need to be connected to a computer to work. (Some products could support Android devices too)

StarG640S, StarG960S.StarG960S Plus, DECO01V2, Deco mini 7, Deco mini 7W, Deco Pro S/M, Deco mini 4, Deco Fun Series.

No.The stylus only could be used on XPPen products.

Please visit XPPen official website: https://www.xp-pen.com/verify/index

We accept the following forms of payment:
PayPal, Debit Card, Credit Card, Blik, Przelewy24

Please send us the tips you get to our service email. shopeu@xp-pen.com or you could ask for help from your local bank and Paypal service too.

No. We could not support installments at present.

It depends on your payment method. If you are paying for your order with an international bank card, the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge foreign conversion fees. Please contact your bank or credit card issuer for any questions regarding these fees. Extra charges will not be charged on your online order, and XPPen does not take any responsibility for extra charges incurred while making payments with international bank cards.

If you have an account and also order, but the order is not in the account, you can send your order number to our customer service at shopeu@xp-pen.com, then we will help you add your order to your account. The account should be as same as the purchase email for the order.

Please contact our service email first shopeu@xp-pen.com

If your country belongs to EU and the goods are shipped from EU warehouse, there is no additional customs fees.

If your country belongs to Non-EU, please confirm if you have ability to handle the customs duties by your side in case the package is blocked by the local customs. More details would be consulted from the local customs duty.

Package from Poland warehouse: Estimated delivery time is 2-6 working days.(It is effected by the local logistics situation too)

Package from other EU warehouse: Estimated delivery time is 6-12 working days.(It is effected by the local logistics situation too)

Package from China warehouse: Estimated delivery time is 10-25 working days. (Since some products are out of stock in the EU warehouse)

Due to the impact of COVID-19, some shipments could be slowed down (depending on the carrier). Please rest assured that we try our best to choose a faster carrier for your item. Your understanding and patience are highly appreciated!

We have warehouses in Poland, Germany, France, Spain and China. Usually, we arrange shipment within the EU warehouse first. However, some products will have to be shipped from China warehouse when they are out of stock.

1) If you have an XPPen account, you can log in your XPPen account, then
> Click "My deal"
> Click "My orders"
> Click "Details"
> Then you can check your order status

2) If you do not have an XPPen account:
Once the tracking information is available, the system will automatically send you an email to your purchase email. And you can use the tracking information in the email to track your parcel.

> Click "Reset password" in Account
> Enter Old password and New password respectively
> Click "Submit"

1) Please check if you have blocked all cookies of your browser
2) You can try to log in your account from this link again:
    https://account.xp-pen.com/login/index.html?jumpUrl=https%3A%2F%2Fwww.storexppen.eu&lang=eu
3) .If you are still unable to login to your account, you can send the issue to our customer service at shopeu@xp-pen.com, then we will help you to check the issue.